Shipping & Return Policy
sheamenceramic.com always committed to provide you with best shipping options no matter where you live. Helping customers have satisfactory logistics & post-sales services are something we have been working on.
All the products on display are in stock.
Your item will be sent within 24 hours (Business day) after you placed the order, also the parcel's tracking number can be found on our website, just feel free to track your package.
Shipping to Worldwide
-Ordinary Shipping for $6.99 :（Free Shipping Over $39）
7-14 business days（Available for the rest of world）
-Standard Shipping for $12.99 :
2-3 business days（Only available for the U.S.）
-Expedited Shipping for $18.99 :
3-5 business days (Available for the rest of world)
-Global Free Shipping:
United States：2-5 business days
Canada & Europe: 1-2 weeks
Oceania: 1-3 weeks
Rest of the world: within 1 month
Please note: All orders are dispatched from China. During sale and holiday periods, delivery may take longer than the estimated time frames above.
sheamenceramic.com is committed to 100% customer satisfaction! If you are unsatisfied with our products, you may apply refund directly within 60 days of your parcel receiving. We will get you a refund for any non-misuse issues, e.g. damage during transportation, product defect, ill-fitting. All you need to do just simply take a photo of your item then email firstname.lastname@example.org for evaluation(within 3 business days), we will arrange a full refund immediately after the evaluation is completed. Also, there is no need to return your previous orders.
*The refund should be applied within 60 days of your parcel receiving, you can apply for refund by Paypal or credit card.
To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our checkout.
Interested in giving us advice？
Please feel free to contact us via: